Help Center
Answers to common questions about delivery, payment, after-sales, and account issues
X Premium When can an order not be activated?
Two situations can cause activation to fail:① The account already has Blue Verified;② The account has changed its info (avatar, nickname, ID, etc.) within the last 3 days. Please confirm before ordering.
Is there any risk with activating membership? Will it drop? Will it get banned?
Memberships are gifted through official methods and come from legitimate sources, so the chance of dropping is very low. It may only fail in extreme cases where the account itself is already flagged by risk control. Please assess before ordering.
Telegram Premium How is it activated?
It is currently a manual activation service. After ordering, a dedicated person handles it, averaging 5-15 minutes to complete. Customer service hours are 13:00–01:00 (UTC+8).
Do I need to provide my account password?
No. Activating both X Premium and Telegram Premium only requires your account identifier (username / ID); no password is needed at any point.
How long does it take to complete after ordering?
All products are handled manually, averaging 5-15 minutes to complete. If an order stays in processing for a long time, the account may be flagged by risk control, and customer service will contact you proactively.
Which payment methods are supported?
Alipay, WeChat, QQ Wallet,USDT (TRC20) and account balance - five channels in total. Choose one after ordering.
USDT How do I make a payment?
At checkout, select "USDT · TRC20". The system assigns a dedicated receiving address and payable amount for that order. Withdraw coins from any wallet to that address. Be sure to select the TRC20 network. It will be credited automatically after 20 block confirmations.
USDT What if I use the wrong network?
Our receiving address only supports TRC20. If you transfer via ERC20, BEP20, or other networks, it cannot be automatically identified. Please contact online customer service with the transaction hash and order number for manual handling.
Can I check my order?
Yes. On the "Order Lookup" page, enter your order number and lookup credential (set when ordering) to check processing progress yourself, with no login and no need to contact customer service.
What if I forget my lookup credential?
After logging into your account, you can view all orders directly in "My Orders"; you can also contact online customer service with your order number for help recovering it.
Why does my order keep showing as processing?
Manual activation is processed in order sequence, averaging 5-15 minutes to complete. If it is not completed for a long time, the account is usually flagged by risk control, and customer service will contact you proactively to discuss a refund or alternative solution.
What order statuses are there?
Pending payment → Paid → Processing → Completed. If an issue occurs, it will enter "Pending manual handling", and customer service will step in to follow up.
Can virtual services be refunded?
If activation fails due to the buyer's own account status (already has the same type of membership, recently changed info, account restricted, etc.), this site is not responsible. If activation cannot be completed due to our reasons, a full refund will be issued.
How long does a refund take to arrive?
Refunds to account balance arrive instantly; refunds to the original payment channel usually take 1~3 business days; USDT refunds require a TRC20 address.
Will someone contact me if activation fails?
Yes. Once the order enters "Pending Manual Processing," customer service will reach out proactively, and you can also follow up via email or live chat.
What if I'm not satisfied with the result?
Contact customer service to request a review. We will re-examine the order logs, payment records, and processing history.
Site Announcement
X Premium and Telegram Premium are both manually activated, usually completed in 5-15 minutes. Customer service hours are 13:00–01:00 (UTC+8), please watch for order status changes.
If your X account already has a blue checkmark, or you've changed your avatar / nickname / ID in the past 3 days, activation may fail. Please confirm before ordering.
Live chat hours 13:00–01:00 (UTC+8). When submitting, please include your order number and screenshots of the issue. Member tickets are prioritized.
