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SUPPORT

Online Support & Tickets

Customer service hours 13:00–01:00 (UTC+8)Submitting a ticket outside business hours works too. Support will handle tickets in order once online, with member tickets prioritized.

Check the Help Center first

Submit a Ticket

A support agent will follow up within 5-15 minutes on average
Max 5 tickets per IP per hour

Contact Support

Support Hours
13:00–01:00 (UTC+8)
For urgent issues, mark it as "urgent" in your ticket and support will prioritize it.
WeChat Support · Add to Chat
Support WeChat QR Code
Please add our WeChat support and note:Order Number
Support Emailzhoujiongpeng@gmail.com Telegram Supportjiongpeng368 Telegram GroupsJoin the official community group Check OrderOrder Number + Query Credential

Check My Tickets

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WeChat Support · Add to Chat
Support WeChat QR Code
Please add our WeChat support and note:Order Number
Support Hours
13:00–01:00 (UTC+8)
Tickets submitted outside working hours are equally valid; support will process them in submission order once online.
Support Emailzhoujiongpeng@gmail.com Ticket CenterSubmit / Check Ticket Check OrderOrder Number + Query Credential Help CenterFAQ and Tutorials